Mastering Tricky Conversations for your Private Practice Admin team

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AUD297
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Are you looking for a course to help your Private Practice admin team master the typical conversations admins need to have to support psychologists and therapists in private practice?

The focus of the course is to help your admin team develop or fine-tune their skills to provide warm, empathic, ethical, and firm boundaries over the phone and in the waitroom. It features kind and fair communication skills to support sometimes emotional and vulnerable therapy clients.

“I love how the information is broken down into small dot points during the video. Nadene makes it relevant and easy to follow. The PDF summaries and sample scripts at the end of each section is also super helpful – I’ve found myself using some elements during my phone calls with clients recently!” – Sarah, Administrative Assistant.

“This was great for our team. I’m always happy to sign up for Nadene’s training because I always know it’s going to be interesting, engaging, ethically driven and immediately applicable to improving my clinical work and/or my practice”. Danielle, Director, 12points Psychology.

I have compiled the most common and frequent tricky conversations that private practice admin need to have. Your admin will learn how to confidently and kindly manage:

  • any tricky conversations by applying an empathic and firm response.
  • discussing session fees, cancellation, and no-show fees with clients
  • discussing tricky conversations related to discharged clients
  • discussing conflict of interest to clients
  • how to manage difficult conversations with referrers 
  • how to discuss and manage clients with difficult behaviours in the wait room and body-odour issues in the wait room
  • handling racism and sexism in the waitroom and on the phone
  • to more confidently respond to angry clients.

The course also helps your admin identify and overcome their personal blocks to assertiveness and why they struggle with some conversations more than others.

In this course, I provide video lessons in which I explain the common conversations private practice admin need to have to support their team. I role-play how to speak with the client and provide a copy of the scripts your team can download and keep forever.

Help your admin team learn master the tricky conversations you need them to have with confidence. 

Reduce the amount of questions and follow-ups the admin will need to have with you and the team as your admin team builds confidence to appropriately deal with private practice therapy clients and private practice issues.

Each lesson provides video learning and downloadable scripts that you and your team can keep forever for when that tricky topic arises.

Course available to start June 9, 2021. 

Course available to you for the entirety of its life time ( 2 years) and can be purchased by the practice and used with up to 4 admin team members.

 Praise for  Mastering Tricky Conversations for Private Practice Admin

“I love how the information is broken down into small dot points during the video. Nadene makes it relevant and easy to follow. The PDF summaries and sample scripts at the end of each section is also super helpful – I’ve found myself using some elements during my phone calls with clients recently!” – Sarah, Administrative Assistant.

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