Discussing session fees, cancellation and no show fees with clients PPA1

Welcome to the cancellation and no-show fees conversation module. Discussing fees, cancellation and no-show fees is a core part of many private practice admin and reception roles. Doing it well helps the practice run smoothly. From time to time, trick interactions occur. This module helps prevent those but also shows how to manage the conversation if it becomes tricky In this module, you have a video lecture and conversation script sheet, plus a bonus video.

script

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