One of the trickiest situations for anyone to handle in a private practice is angry clients, whether you are practitioner or admin. This video and downloadable script gives you tips to manage angry clients both in the waitroom and on the phone. It also helps you take care of yourself when triggered.
You may also like to watch the bonus short video, that featuresthe master of working with difficult people, Wendy Brehary, who talks about how to feel “sturdy in your skin” when you feel triggered.
In this bonus video, the master of working with difficult people, Wendy Brehary, talks about how to feel “sturdy in your skin” when you feel triggered.
