In this section you will find the website T & C including Refund policy, Disclaimer, Social Media & Privacy
We try to ensure our services are provided with due care and skill, and we at all times abide by the Australian Consumer Protection legislation with respect to any refund. Any other refund is done in accordance with our refund policy and in our sole discretion.
Online Courses For my online courses, I offer a 14-day happiness guarantee. Do the work and if you’re not satisfied with your purchase, me in writing within 14 days of purchase and I will happily refund you. Payment plans for Thriving Therapist will not be cancelled following the 14 days after purchase window, you will be expected to continue to pay your instalments after this date.
Webinars There are no refunds offered on webinars.
EMDR Group Consultation– Cancellation or swapping into another session is possible with 7 days notice. Cancellations with less than 7 days notice forfeit the whole registration fee.
Website Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE
CAREFULLY BEFORE USING THIS WEBSITE.
Welcome to our website. If you continue to browse and use this website
you are agreeing to comply with and be bound by the following terms and
disclaimer, govern nadenevanderlinden.com’s relationship with you in relation
to your use of this website.
By using this website, you signify your acceptance of these terms and
conditions of use. For the purposes of these terms and conditions, “Us”, “Our”
and “We” refers to nadenevanderlinden.com and “You” and “Your” refers
to you, the client, visitor, website user or person using our website.
We reserve the right to change, modify, add or remove portions of these
terms at any time. Please check these terms regularly prior to using our
website to ensure you are aware of any changes. We will endeavour to highlight
any significant or substantive changes to you where possible. If you choose to
use our website then we will regard that use as conclusive evidence of your
agreement and acceptance that these terms govern your and nadenevanderlinden.com’s
rights and obligations to each other.
It is an essential pre-condition to you using our website that you agree
and accept that nadenevanderlinden.com is not legally responsible for
any loss or damage you might suffer related to your use of the website, whether
from errors or from omissions in our documents or information, any goods or
services we may offer or from any other use of the website. This includes your
use or reliance on any third party content, links, comments or advertisements.
Your use of, or reliance on, any information or materials on this website is
entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products,
services or information available through this website meet your specific,
personal requirements. You acknowledge that such information and materials may
contain inaccuracies or errors and we expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.
AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in
particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A
of the Competition and Consumer Act 2010 (Cth), nadenevanderlinden.com’s
liability for any breach of a term of this agreement is limited to: the
supplying of the goods or services to you again; the replacement of the goods;
or the payment of the cost of having the goods or services supplied to you
You must be over 18 years of age to use this website and to purchase any
goods or services.
TO OTHER WEBSITES
nadenevanderlinden.com may from time to time provide on its
website, links to other websites, advertisements and information on those
websites for your convenience. This does not necessarily imply sponsorship,
endorsement, or approval or arrangement between nadenevanderlinden.com and
the owners of those websites. nadenevanderlinden.com takes no
responsibility for any of the content found on the linked websites.
nadenevanderlinden.com’s website may contain information or
advertisements provided by third parties for whichnadenevanderlinden.com accepts
no responsibility whatsoever for any information or advice provided to you
directly by third parties. We are making a ‘recommendation’ only and are not
providing any advice nor do we take any responsibility for any advice received
in this regard.
To the fullest extent permitted by law, nadenevanderlinden.com absolutely
disclaims all warranties, expressed or implied, including, but not limited to,
implied warranties of merchantability and fitness for any particular
purpose. nadenevanderlinden.com gives no warranty that the documents,
goods or services will be free of errors, or that defects will be corrected, or
that our website or its server is free of viruses or any other harmful
Whilst we, at all times endeavour to have the most accurate, reliable
and up-to-date information on our website, we do not warrant or make any
representations regarding the use or the result of the use of any document,
product, service, link or information in its website or as to their
correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of nadenevanderlinden.com to
bear any and all costs of servicing, repairs, or correction. The applicable law
in your state or territory may not permit these exclusions, particularly the
exclusions of some implied warranties. Some of the above may not apply to you
but you must ensure you are aware of any risk you may be taking by using this
website or any products or services that may be offered through it. It is your
responsibility to do so.
At nadenevanderlinden.com, we are committed to protecting your
privacy. We use the information we collect about you to maximize the services
that we provide to you. nadenevanderlinden.com respects the privacy
and confidentiality of the information provided by you and adheres to the
You may change your details at any time by advising us in writing via
email. All information we receive from our customers, is protected by our
secure servers. nadenevanderlinden.com’s secure server software encrypts
all customer information before it is sent to us. Furthermore, all of the
customer data nadenevanderlinden.com collects is secured against
unauthorized use or access. Credit card information is not stored by us on our
nadenevanderlinden.com does not and will not sell or deal in
personal or customer information. We may however use in a general sense without
any reference to your name, your information to create marketing statistics,
identify user demands and to assist it in meeting customer needs generally. In
addition, we may use the information that you provide to improve its website
and its services but not for any other use.
nadenevanderlinden.com may be required, in certain circumstances,
to disclose information in good faith and where nadenevanderlinden.com is
required to do so in the following circumstances: by law or by any court; to
enforce the terms of any of our customer agreements; or to protect the rights,
property or safety of our customers or third parties.
If you are in the business of creating similar documents, goods or
services for the purpose of providing them for a fee to users, whether they be
business users or domestic users, then you are a competitor of nadenevanderlinden.com nadenevanderlinden.com
expressly excludes and does not permit you to use or access our website, to
download any documents or information from its website or obtain any such
documents or information through a third party. If you breach this term
then nadenevanderlinden.com will hold you fully responsible for any loss
that we may sustain and further hold you accountable for all profits that you
might make from such unpermitted and improper use. nadenevanderlinden.com reserves
the right to exclude and deny any person access to our website, services or
information in our sole discretion.
TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This
material includes, but is not limited to, the design, layout, look, appearance,
trademarks and graphics. You are not permitted to reproduce the documents,
information or materials on the website for the purposes of sale or the use by
any third party. In particular you are not permitted to republish, upload,
transmit electronically or otherwise or distribute any of the materials,
documents or products that may be available for download from time to time on
nadenevanderlinden.com expressly reserves all copyright and
trademark in all documents, information and materials on our website and we
reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any
form is prohibited other than the following: you may print or download to a
local hard disk extracts for your personal and non-commercial use only; and you
may copy the content to individual third parties for their personal use, but
only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or
commercially exploit the content. Nor may you transmit it or store it in any
other website or other form of electronic retrieval system.
These terms and conditions represent the whole agreement between you
and nadenevanderlinden.com concerning your use and access to nadenevanderlinden.com’s
website and your use and access to the documents and information on it. No
other term is to be included in this agreement except where it is required to
be included by any legislation of the Commonwealth or any State or Territory.
All implied terms except those implied by statute and which cannot be expressly
excluded are hereby expressly excluded.
OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be
illegal, void, or unenforceable in any State or Territory then such a clause
shall not apply in that State or Territory and shall be deemed never to have
been included in these terms and conditions in that State or Territory. Such a
clause if legal and enforceable in any other State or Territory shall continue
to be fully enforceable and part of this agreement in those other States and
Territories. The deemed exclusion of any term pursuant to this paragraph shall
not affect or modify the full enforceability and construction of the other
clauses of these terms and conditions.
By using our services, you agree that nadenevanderlinden.com is
not to be held liable for any decisions you make based on any of our services
or guidance and any consequences, as a result, are your own. Under no
circumstances can you hold nadenevanderlinden.com liable for any actions
you take nor can you hold us or any of our employees liable for any loss or
costs incurred by you as a result of any guidance, advice, coaching, materials
or techniques used or provided bynadenevanderlinden.com
All our information on both the website and in consultations is intended
to assist you and does not in any way, nor is it intended to substitute
professional, financial or legal advice. Results are not guaranteed and nadenevanderlinden.com takes
no responsibility for your actions, choices or decisions.
This agreement and this
website are subject to the laws of Western Australia and Australia.
If there is a dispute between you and nadenevanderlinden.com that results
in litigation then you must submit to the jurisdiction of the courts
of Western Australia.
Welcome to our website. If you continue to browse and use this website
you are agreeing to comply with and be bound by the following disclaimer,
together with our terms and conditions of use.
The information contained in this website is for general information
purposes only and is provided by nadenevanderlinden.com.au. While we endeavour
to keep the information up to date and correct, we make no representations or
warranties of any kind, express or implied, about the completeness, accuracy,
reliability, suitability or availability with respect to the website or the
information, products, services, or related graphics contained on the website
for any purpose. Any reliance you place on such information is therefore
strictly at your own risk. You need to make your own enquiries to determine if
the information or products/services are appropriate for your intended use.
In no event will we be liable for any loss or damage including without
limitation, indirect or consequential loss or damage, or any loss or damage
whatsoever arising from loss of data or profits arising out of, or in
connection with, the use of this website.
Through this website you may be able to link to other websites which are
not under the control of nadenevanderlinden.com. We have no control over the
nature, content and availability of those websites. The inclusion of any links
does not necessarily imply a recommendation or endorse the views expressed
Every effort is made to keep the website up and running smoothly.
However, nadenevanderlinden.com takes no responsibility for, and will not be
liable for, the website being temporarily unavailable due to technical issues
beyond our control.
This website and its contents are the copyright of Nadenevanderlinden.com
– © 2016. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any
form is prohibited other than the following. You may print or download contents
to a local hard disk for your personal and non-commercial use only. You may
copy some extracts only to individual third parties for their personal use, but
only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.
Privacy & Social Media Policy
we are committed to protecting your privacy as an online visitor to our
website. We use the information we collect about you to maximize the services
that we provide to you. We respect the privacy and confidentiality of the
information provided by you and adhere to the Australian Privacy Principles.
change your details at any time by advising us in writing via email. All information
we receive from our customers is protected by our secure server. nadenevanderlinden.com’s
secure server software encrypts all customer information before it is sent to
us. Furthermore, all customer data collected is secured against unauthorized
use or access. Credit card information is not stored by us on our servers.
AND SECURITY OF YOUR INFORMATION
and store information you enter on our website or give us in any other way from
time to time. You may provide basic contact information such as your name,
phone number, address, and email address to enable us to send information or
process your product order and we may also collect additional information at
other times, including but not limited to, when you provide feedback, change
your content or email preferences, respond to a survey, or communicate with our
We may use
personal information collected from you for the purpose of providing you with
direct marketing material, updates regarding our website and information in the
form of a newsletter. This will only apply if you have registered or subscribed
to such publications by registering your details with us. However if you wish
to cease receiving any such information you may let us know either by email or
unsubscribing at any time and your request will be actioned immediately.
profile and company details are not used for any other purpose. Details are
only supplied to a third party supplier when it is required by law, for goods or
services which you have purchased or to protect our copyright, trademarks and
other legal rights.
the privacy of our online visitors. We may collect information on or through
this website that can personally identify you. For example, we collect
personally identifiable information which you volunteer to us to respond to
visitor questions and comments about us and our products and services, and to
mail e-newsletters (“Personal Data”).
We will use
all reasonable means to protect the confidentiality of your Personal Data while
in our possession or control.
A cookie is a
small file placed in your web browser that collects information about your web
to your needs and preferences. Cookies do not access information stored on your
computer or any personal information (e.g. name, address, email address or
telephone number). Most web browsers automatically accept cookies but you can
choose to reject cookies by changing your browser settings. This may, however,
prevent you from taking full advantage of our website.
visitor experience. In addition, cookies may be used to serve relevant ads to
website visitors through third party services such as Google Adwords. These ads
may appear on this website or other websites you visit.
OF YOUR INFORMATION
We may from
time to time need to disclose certain information, which may include your
Personal Data, to comply with a legal requirement, such as a law, regulation,
court order, subpoena, warrant, in the course of a legal proceeding or in
response to a law enforcement agency request. Also, we may use your Personal
Data to protect the rights, property or safety of nadenevanderlinden.com, our
customers or third parties.
If there is a
change of control in one of our businesses (whether by merger, sale, transfer
of assets or otherwise) customer information, which may include your Personal
Data, could be disclosed to a potential purchaser under a confidentiality
agreement. We would only disclose your information in good faith and where
required by any of the above circumstances.
We do not and
will not sell or deal in personal or customer information. We will never
disclose your personal details to a third party except the necessary
information required by providers of products or services you have purchased or
to protect the rights, property or safety of nadenevanderlinden.comau.au,
our customers or third parties or if required by law.
however use in a general sense without any reference to your name, your
information to create marketing statistics, identify user demands and to assist
it in meeting customer needs generally. In addition, we may use the information
that you provide to improve our website and services but not for any other use.
We strive to
ensure the security, integrity and privacy of personal information submitted to
our website, and we periodically update our security measures in light of
may contain links to other websites. These links are meant for your convenience
only. Links to third party websites do not constitute sponsorship or
endorsement or approval of these websites. Please be aware that we are not
responsible for the privacy practices of such other websites. We encourage our
users to be aware, when they leave our website, to read the privacy statements
of each and every website that collects personally identifiable information.
As we plan to
may modify this policy at any time, in our sole discretion and all modifications
will be effective immediately upon our posting of the modifications on this
If you have
your personal information, please contact us via the contact form or phone:
0411 564 587 and we will respond within 48 hours.
SOCIAL MEDIA POLICY
As a Clinical Psychologist registered with AHPRA, I
have certain rules and ethical obligations when conducting myself on the
Internet. This information will outline my social media policy and how you may
expect me to respond to any interactions between us on the Internet, especially
if you are, or have received therapy sessions with myself in person.
Friending and Following
I do not accept friend or contact requests from
current or former clients on any personal social networking site under my
name Nadene van der Linden (Facebook, LinkedIn, etc). I believe
that adding clients as friends or contacts on these sites can compromise your
confidentiality and our respective privacy. It may also blur the boundaries of
our therapeutic relationship. If you have questions about this, please bring
them up with me and we can talk more about it.
You are welcome to view my public Facebook, Twitter,
or Instagram pages under Nadenev.thepychologyist, as I share my blog posts,
psychology news, and professional updates in this forum. I have no expectation
that you as a client will want to follow my blog, and you are welcome to use
your own discretion in choosing whether to follow me. If you would like to
discuss any of the this website’s content with me, you are welcome to bring it
along to our sessions.
I will also not follow back any current or former
clients on any social media forum. My reasoning is that I believe casual
viewing of clients’ online content outside of the therapy hour can create
confusion in regard to whether it’s being done as a part of your treatment or
to satisfy my personal curiosity. In addition, viewing your online activities without
your consent and without our explicit arrangement towards a specific purpose
could potentially have a negative influence on our working relationship. If
there are things from your online life that you wish to share with me, please
bring them into our sessions where we can view and explore them together,
during the therapy hour.
If you are a client and would like to contact me in
between sessions, please do so via email or phone, further details can be found
in the Contact Us tab. Please do not use social networking sites such as
Twitter, Instagram, Facebook, or blog comments to contact me, as these sites
are not secure and I may not read these messages in a timely fashion. Also,
engaging with me this way could compromise your confidentiality. It may also
create the possibility that these exchanges become a part of your legal medical
record and will need to be documented and archived in your chart.
I prefer using email only to arrange or modify
appointments. Please do not email me content related to your therapy sessions,
as email is not completely secure or confidential. If you choose to communicate
with me by email, be aware that all emails are retained in the logs of your and
my Internet service providers. You should also know that any emails I receive
from you and any responses that I send to you become a part of your legal
Use of Search Engines
I do not search for clients on Google or Facebook
or other search engines.
Business Review Sites
The Australian Psychological Association’s Ethics
Code states that it is unethical for psychologists to solicit testimonials from
therapy clients: “Psychologists do not solicit testimonials from current
therapy clients/patients or other persons who because of their particular
circumstances are vulnerable to undue influence.”
If you happen to find my practice or website on
review sites such as Yelp, Healthshare, Bing etc, please note that these
listings are NOT request for a testimonial, rating, or endorsement from you as
my client. Of course, you have a right to express yourself on any site you
wish. But due to confidentiality, I cannot respond to any review on any of
these sites whether it is positive or negative. I urge you to take your own
privacy as seriously as I take my commitment of confidentiality to you. But you
are more than welcome to tell anyone you wish that I’m your therapist or how
you feel about the treatment I provided to you, in any forum of your choosing.
Thank you for taking the time to review my Social
Media Policy. If you have questions or concerns about any of these policies and
procedures or regarding our potential interactions on the Internet, please do
bring them to my attention so that we can discuss them.
© Nadene van
der Linden 2019