Mastering Tricky Conversations for Your Private Practice Admin Team

What your Admin team will learn

This course guides your team to confidently have the typical tricky conversations that admin teams in therapy practices need to have.

Your team will learn the exact steps of how to have confident conversations on those tricky topics in a kind and boundaried manner.

Your team will be able to view lesson content with video skills demonstrations.

Your team will also receive downloadable scripts. Approximately 10 hours of CPD.

Up to 4 admin team log-ins per purchase makes this incredible value.

2 years access to the course from date of purchase.

Only $297 (AUD).

Overcome Your Blocks

Your team members will learn how to identify and overcome the blocks that diminish confidence and autonomy and get in the way of your team members being able to undertake these trickier conversations.

Develop the Key Skills for Confident Conversations

Each module assists your team members to learn the skills to confidently conduct these common tough situations and conversations that occur in admin roles. The lessons consists of short video lessons with downloadable scripts and resources.

Downloadable scripts your team can learn from and keep forever

Scripts help your team remember, learn and assist your practice. Past participants have found these scripts invaluable.

On demand access

Learn at your own pace. Access is for 2 years from purchase. Your team can dip in and out of the content when you need a reminder and new team members can access it too.

What your team receives:

Each module consists of video lessons and downloadable conversation scripts and tips that you can keep forever. 

Welcome and introduction.

Module 1. Identifying your blocks 

Module 2. The basics of confidently conducting tricky conversations

Module 3.  Talking about raising fees, cancellation and no show fees with clients

Module 4. Confidently ending therapy with clients

Module 5. Confidently explaining conflict of interest

Module 6. Confident conversations with doctors and referrers

Module 7. Confident conversations with inappropriate behaviours and body odour issues

Module 8. Tricky  Conversations with angry clients

Module 9. Final reflections + Bonus Content

Access is for 2 years from date of purchase. 

Praise for Mastering Tricky Conversations for Your Private Practice Admin Team

I love how the information is broken down into small dot points during the video. Nadene makes it relevant and easy to follow. The PDF summaries and sample scripts at the end of each section is also super helpful – I’ve found myself using some elements during my phone calls with clients recently!”
– Sarah, Administrative Assistant
The content is fantastic. We are finding the course really useful.
-Sharon, Administration Assistant
This was great for our team. I'm always happy to sign up for Nadene's training because I always know it's going to be interesting, engaging, ethically driven and immediately applicable to improving my clinical work and/or my practice.
Danielle, Director, 12points Psychology.

For terms and conditions of purchase please click here


Meet Nadene van der Linden

Nadene is a Clinical Psychologist, Coach and Supervisor with 20 years of experience as a therapist. Nadene has been in private practice since 2009 and also had a brief stint as a medical receptionist. Nadene brings her experience of managing private practice clients and her reception experience to help your admin team approach these conversations with confidence.
Nadene is and Accredited EMDR Consultant and Therapist and Advanced Certified Schema Therapist who coaches therapists in confidence and supervises many therapists in developing confidence with EMDR, Schema Therapy and working with trauma.

Copyright © 2023 Nadene van der Linden | Terms & Conditions

Scroll to Top